Frequently Asked Questions

Getting Started

1. How do I get started?

• Contact us with details about your pet, your needs, and your location. 

• We offer a free 30-minute meet & greet for all new clients once services are scheduled. 

• If you'd like to meet before booking services, no problem at all! We can schedule a paid consultation and that fee will be credited toward your first visit if you move forward.

2. How far in advance should I book?

• Book early for holidays, weekends, and mid-day walks, as these times fill quickly.

• We try to accommodate last-minute requests when possible but require a minimum of 24hrs notice.

Policies

3. What is your cancellation policy

• Dog Walks: Cancellations must be made by 9 a.m. on the day of the walk to avoid being charged the full visit fee.

• Pet Sitting: A 24-hour notice is required for cancellations. Late cancellations will be charged the full visit fee.

• Holiday services have an additional $10 fee, and regular dog walking is unavailable on holidays. If you need a walk on a holiday we can schedule a holiday walk for you. 

• Prepaid visits canceled within the applicable cancellation window will be applied as an account credit for future services. Refunds are not issued for prepaid services.

4. What's your inclement weather policy?

• We walk in most weather, but severe storms, extreme heat depending on humidity and location(85°F+), or freezing temperatures with unsafe roads due to winter weather.  When weather prevents us from our normally scheduled walk, we will prioritize a bathroom break and spend the remaining visit playing inside. If you work from home and indoor play is not possible, you visit will be shortened to a bathroom break.

• During severe winter weather, if you are home, we kindly ask that you cancel your scheduled walk if it’s unsafe to travel. This helps ensure everyone stays safe and avoids unnecessary risks on the road.

• Clear snow/ice from walkways to ensure safe visits.

Our Services

5. What makes your services special?

• Family-run: A husband-and-wife team offering personalized care.

• Local expertise: Lifelong residents with a deep understanding of the area.

• Senior and special needs care: Extensive experience with individualized attention.

• Puppy training: Potty training, socialization, and more for happy, well-adjusted pups!

6. Do you offer overnight care or boarding?

• No. We specialize in pet sitting visits with up to 4 visits per day.

7. Do you charge extra for multiple pets or weekends?

• No extra fees for additional pets, weekends, or evening visits. Rates are based on time.

Logistics

8. What areas do you serve?

• We’re based in Warwick. For dog walking, we service Warwick, Cranston, West Warwick. For pet sitting we service Warwick, Cranston, West Warwick as well as parts of Providence, Coventry, East Greenwich and Johnston. 

9. How do you handle delays if I’m running late?

• Let us know as soon as possible. We'll adjust visit times if we can to keep your pets cared for.

10. When will I hear back after contacting you?

• Office hours are 8:30 a.m. to 6:00 p.m. We respond to inquiries the same day.

Safety & Experience

11. What qualifications do you have?

• Over a decade of animal care experience, including veterinary technician training.

• Certified in pet CPR/first aid.

• Skilled in senior pet care.

12. How often do you recommend visits while I’m away?

• Dogs: At least 3 visits daily.

• Cats/other pets: At least 1 visit every 24 hours. Regular check-ins ensure pet safety and home security.

13. Are you insured and pet CPR/First Aid certified?​

• Yes we are certified in Pet CPR and first aid. We are also  insured through Pet Care Insurance.

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